🇳🇿 New Zealand Privacy Compliant

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: 21/08/2025

Data Protection

Industry-standard security measures

Transparency

Clear information about data use

Your Control

Manage your privacy preferences

No Sharing

We don't sell your data

1. Information We Collect

Information You Provide

  • Account registration information (username, email)
  • Contact form submissions
  • Game preferences and settings
  • Communications with our support team

Automatically Collected Information

  • Device information (browser type, operating system)
  • Usage data (games played, time spent)
  • IP address and general location (country/region)
  • Cookies and similar tracking technologies
2. How We Use Your Information

We use your information to:

  • Provide and improve our social gaming services
  • Personalize your gaming experience
  • Communicate with you about updates and support
  • Ensure platform security and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns to improve our services
3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

  • With service providers who help us operate our platform (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • In the event of a business merger or acquisition (with prior notice)
  • With your explicit consent
4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption for data transmission
  • Secure servers with regular security updates
  • Access controls and authentication systems
  • Regular security audits and monitoring
  • Employee training on data protection
5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality and security

Preference Cookies

Remember your settings and preferences

Analytics Cookies

Help us understand how you use our site (anonymized data)

6. Your Rights (New Zealand Privacy Act)

Under New Zealand privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain uses of your information
  • Receive a copy of your information in a portable format
  • Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us using the information in the "Contact Us" section below.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

  • Account information: Until account deletion or 3 years of inactivity
  • Usage data: Up to 2 years for analytics purposes
  • Support communications: Up to 3 years for quality assurance
  • Legal compliance data: As required by applicable laws
8. Children's Privacy

Celestial Chance is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be processed and stored outside of New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy standards.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • Sending email notifications for material changes (if you have an account)
Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us:

Email: privacy@celestialchance.com

Subject Line: Privacy Inquiry

Response Time: Within 30 days as required by New Zealand law

You can also contact the New Zealand Privacy Commissioner if you have concerns about how we handle your personal information.